RETURNS AND REFUNDS POLICY
NATIONAL SHIPPING, INSTRUCTIONS FOR RETURNS AND EXCHANGES
You have the right to return the products within 14 days of receipt of the goods.
- In order to exercise your right of withdrawal, you have to inform us by e-mail with an explicit declaration, specifying the reasons.
Here’s how to do it:
- Ensure that the products are in the same condition as you received them.
- All products must be returned in their original packaging.
- Please note that products that are not in the original condition will not be replaced or refunded.
- The shipping costs for the return shall be borne by the purchaser.
- It is not possible to cancel an order after it has been sent.
- Customized products cannot be returned.
- Product images on our website are for illustrative purposes only, the products delivered may differ slightly from the images as they are natural materials.
As soon as we have received your purchase and verified the suitability of the return, we will proceed to the refund within 2-3 days with the same payment method that you used to the purchase:
- Purchase by credit card: The time it takes to view the refund on your account depends on the institution that issued the card.
Then check the status of the refund by accessing your credit card account.
We advise you to wait at least 10 days to see the refund.
If you want you can ask our customer service for a check.
Cost for shipping Free
Non-EU shipments are subject to payment of customs duties
Ships from Italy